Frequently Asked Questions

Frequently Asked Questions

Selection, customization, warranty and after-sales.

FAQ


Author:

ZHAOSHI

Time:

Apr 17,2026

Can your machines process stainless steel wire? Yes. Wire range varies by model. Wear-resistant wheels and custom moulds protect the surface. How long is the warranty? 1-year whole machine warranty from delivery. Do you support non-standard lines? Yes. Drawing confirmation, sample, factory test, then installation and training.

FAQ

Answers before you buy

Buying process, customization, shipping, warranty and service — plus a few technical notes. Contact us if your question is not listed; engineers reply within one business day.

How do I request a quotation from Zhaoshi?

Send wire diameter/material, drawings or photos, target capacity and plant voltage via WhatsApp, email or the Quick Quote form. An application engineer usually replies within one business day (GMT+8) with a recommended cell and commercial offer.

What details help you recommend the right machine faster?

Wire range and material, finished part drawings/photos, pcs/hour or pcs/day target, preferred automation level, and destination country for packing/voltage. Sample trials can be arranged after material confirmation.

What is a typical lead time for standard vs custom machines?

Catalogue models often ship in about 25–45 days after deposit and layout confirmation; heavy custom tooling or multi-station lines may take 6–10 weeks. Exact dates are stated on each quotation.

Do you support sample trials before I place an order?

Yes. Share drawings or physical samples and we can run a trial on a matching machine when capacity allows. Trial videos or photos are typically returned within a few working days after materials arrive.

Can you customize machines or OEM-brand equipment?

Yes. We adjust feeding, tooling, guards, HMI language and layout to your SKU mix, and can discuss OEM/private-label nameplates for distributors under agreed volumes.

Which Incoterms and packing options do you offer?

Most export orders use FOB Guangzhou / Shenzhen; CIF and DAP can be quoted on request. Machines ship in fumigation-free plywood crates with moisture protection and a bilingual packing list.

What payment methods are accepted?

TT (bank transfer) is standard: typically 30% deposit to start production and 70% before shipment. Other splits can be negotiated for repeat partners or large turnkey projects.

What warranty and spare-parts support is included?

Core mechanical and electrical parts usually carry a 12-month warranty from ship date (wear parts excluded). We keep common spare kits in stock and guide remote replacement with photos/video.

Do you provide installation, training and remote commissioning?

Remote debug via video call is included for most cells. On-site installation and operator training can be arranged as an option — travel and local costs are quoted separately.

What is the difference between 2D and 3D wire bending machines?

2D benders keep bends in one plane for grids, hooks and flat frames. 3D formers add spatial axes for seat wires, carts and lamp structures. Many plants start with robust 2D and reserve 3D for true spatial parts.

Hydraulic vs servo ring making — which should I buy?

Hydraulic suits heavier sections at moderate speed; servo offers higher line speed and tighter diameter bands on long shifts. Share your wire and OD tolerance and we will recommend or demo both.

How should we maintain wire forming and bending machines?

Daily clean/lubricate and listen for noise; weekly retorque and dust cabinets; monthly inspect feed wheels and cutters; quarterly change gear oil and recalibrate length/angle — especially important for stainless runs.


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